ICBC Cases

ICBC Cases

Our Registered Massage Therapists and Acupuncturists are capable of treating patients who have been in a motor vehicle accident. Starting April 1, 2019, ICBC will be making treatments more accessible.

What to Prepare Before Booking for Treatment

You must have the following:

  • Motor vehicle accident occurred at least 48 hours before treatment
  • Active ICBC claim (no deductions from ICBC will apply without ICBC claim #)
  • Doctor’s prescription for Registered Massage Therapy/Acupuncture
  • ICBC Customer Claims Specialist full name and contact information (email, and/or phone number) if applicable
  • Lawyer’s contact information (name, email, and/or phone number) if applicable


For active ICBC claims, you will be approved for an initial 12 treatments up to 12 weeks since the date of your motor vehicle accident.

Use our online booking system and select ICBC Initial Visit or ICBC Subsequent Visit.

If you have extended health benefits:

You are still eligible to receive reimbursement under your policy plan. Ensure that you have an active ICBC Claim number and a doctor’s referral/prescription for registered massage therapy and Acupuncture. For Pacific Blue Cross members, PBC will not cover claims for motor vehicle accidents. The cost of the fee will be submitted to ICBC first, and to your private insurance plan second.

If you do not have extended health benefits:

You will be eligible for reimbursement of $107 for the initial visit, and $80 for the following treatments for Registered Massage Therapy.35mins treatment will be fully covered by ICBC, however if you choose to do longer treatments, you will need to pay the difference uncovered. See the chart below to see the breakdown and expected cost out-of-pocket.

Registered Massage

Registered Massage Therapy Rate Out of Pocket fee
Assessment Visit
(60 minutes)




Standard Treatment
($80.00 per treatment)
​Pre-authorized number of treatments ​12*


Acupuncture Rate Out of Pocket fee
Assessment Visit
(75 minutes)




Standard Treatment
(60 minutes)
​​$88.00 per treatment




​Pre-authorized number of treatments ​12*

*Within 12 weeks of the date of the accident causing the injury

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